SHIPPING INFORMATION
Delivery guarantee
Because of our high successful delivery rate within the European Union (> 98%), we provide most of our EU customers with a delivery guarantee: If your order does not end up at its destination, we’ll send you a new one or refund the total order amount back to your bank account upon request.
* This guarantee does not count for the following islands: Malta, Cyprus, and all of the Canary Islands.
Shipping information
We ship this product within the European Union. Shipping times per country:
| Country | Carrier | Shipping Time |
| Austria | Austrian Post | 3 – 4 workdays |
| Belgium | Bpost | 1 – 2 workdays |
| Bulgaria | Deutsche Post | 3 – 7 workdays |
| Croatia | Deutsche Post | 3 – 7 workdays |
| Czech Republic | DPD | 2 – 5 workdays |
| Estonia | Deutsche Post | 2 – 4 workdays |
| Finland | Posti OY (P4Y) | 3 – 4 workdays |
| France | Colis Prive | 2 – 3 workdays |
| Greece | Taxydromiki | 2 – 4 workdays |
| Hungary | Deutsche Post | 2 – 4 workdays |
| Ireland | AnPost | 4 – 6 workdays |
| Italy | SDA | 3 – 4 workdays |
| Latvia | Deutsche Post | 2 – 5 workdays |
| Lithuania | Deutsche Post | 2 – 5 workdays |
| Luxembourg | Colis Prive | 2 – 3 workdays |
| Netherlands | DHL | 1 – 2 workdays |
| Poland | DPD | 3 – 4 workdays |
| Portugal | Correos | 1 – 2 workdays |
| Romania | Deutsche Post | 3 – 4 workdays |
| Slovakia | Deutsche Post | 3 – 5 workdays |
| Slovenia | Deutsche Post | 3 – 5 workdays |
| Spain | Correos | 1 – 2 workdays |
| Sweden | DHL Sweden (P4Y) | 3 – 4 workdays |
| Cyprus | Deutsche Post | 7 – 9 workdays |
| Malta | Deutsche Post | 7 – 9 workdays |
| All islands (Canary Islands, Madeira, Mallorca, Ibiza, and Menorca but also Italian islands like Corsica and Sassari, etc) | Deutsche Post | 7 – 9 workdays |
Shipping to islands
We ship to islands that fall under the European Union area, such as the Canary Islands, Madeira, Mallorca, Ibiza, and Menorca – but also islands like Corsica and Sassari, however, longer shipping times apply. If you’re living on an island, you can expect to receive your order within 14 days, but we do not give any guarantees. Please contact support if you’re unsure about the actual shipping time to your destination.
Delivery information
Delivery attempts: 2
Discreet shipping: Yes (enable this during the check-out process)
Track & Trace: Yes
Sign for Delivery: No
Insured parcel: Yes
Parcel replaced if stopped by customs: Yes
Ship to packing stations: No
Ship to PO box: No
Delivered by: Local postal services
Delivery during the holidays
The holidays are a challenging period for our shipping partners due to the immense volume of packages being shipped every day. We try to do our best to meet the mentioned shipping times, but please understand that delays might occur, especially regarding international shipments. We will provide regular shipping updates for whenever the network does get congested.
